Effective Date: 16/05/2024

At Duka Express, we understand that plans can change, and you may need to cancel an order. This Cancellation Policy outlines the conditions under which orders can be canceled, how cancellations are processed, and any applicable fees. Please read this policy carefully.

1. Order Cancellation

1.1 Before Shipping

You can cancel your order at any time before it has been shipped. To cancel an order, please contact our customer support team as soon as possible at info@duka.express or call +254743162522. Be sure to provide your order number and any other relevant details.

1.2 After Shipping

Once an order has been shipped, it cannot be canceled. If you no longer wish to receive the item, you may initiate a return in accordance with our Refund Policy after the item has been delivered.

2. Automatic Cancellation by Duka Express

2.1 Stock Unavailability

If an item in your order becomes unavailable, we may automatically cancel your order. You will be notified via email or phone, and a full refund will be issued to your original payment method.

2.2 Payment Issues

If there is an issue with your payment (e.g., payment failure, invalid payment details), we may cancel your order after attempting to contact you to resolve the issue. You will be notified of the cancellation, and no charges will be applied.

2.3 Pricing Errors

In the event of a pricing error (e.g., incorrect price listed on our website), Duka Express reserves the right to cancel the order. You will be informed of the cancellation, and a full refund will be provided.

3. Refunds for Canceled Orders

3.1 Full Refund

If you cancel your order before it has been shipped or if Duka Express cancels your order, you will receive a full refund to your original payment method. Refunds are typically processed within 5-10 business days, depending on your payment provider.

3.2 No Refund Fees

Duka Express does not charge any cancellation fees. You will receive the full amount you paid at the time of purchase.

4. Modifying Orders

4.1 Changes Before Shipping

If you wish to make changes to your order (e.g., adding or removing items, updating the delivery address), please contact customer support as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

4.2 Changes After Shipping

Once an order has been shipped, no changes can be made. If you need to return an item, please refer to our Refund Policy.

 5. Subscription Cancellations

5.1 Ongoing Subscriptions

If you have signed up for a subscription service (e.g., recurring deliveries), you can cancel the subscription at any time by accessing your account settings or contacting customer support. Cancellations will take effect at the end of the current billing cycle.

5.2 Prepaid Subscriptions

If you have prepaid for a subscription service, you may cancel at any time, but refunds for unused portions of the subscription will be issued according to the terms outlined in the subscription agreement.

6. Contact Us

If you have any questions or concerns about our Cancellation Policy or need assistance with canceling an order, please contact us at:

Duka Express

Email: info@duka.express  

Phone: +254743162522

By placing an order with Duka Express, you acknowledge that you have read, understood, and agree to this Cancellation Policy.