Privacy Policy

Effective Date: 16/05/2024

1. Introduction

Welcome to Duka Express (https://duka.express). Duka Express ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and share information about you when you visit our website and use our services.

2. Information We Collect

We may collect and process the following information:

2.1 Personal Information:

Contact Information: Name, email address, phone number, and delivery address.

Account Information: Username, password, and profile details.

Payment Information: Credit card details and other payment methods.

2.2 Non-Personal Information:

Usage Data: Information about how you use our website and services, including IP addresses, browser type, operating system, and pages viewed.

Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

3. How We Use Your Information

We use your information to:

- Provide, maintain, and improve our services.

- Process and fulfill your orders and requests.

- Communicate with you about your account, orders, and promotions.

- Personalize your experience on our website.

- Analyze usage and trends to enhance our website and services.

- Prevent fraudulent transactions and monitor against theft.

4. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors that help us operate our website, process payments, deliver orders, and provide customer support.

Business Partners: Partners who collaborate with us to offer additional services or promotions.

Legal Obligations:  Authorities when required to comply with legal obligations or protect our rights and interests.

5. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

- Access, update, or delete your personal information.

- Object to or restrict the processing of your information.

- Withdraw consent at any time where processing is based on your consent.

- Lodge a complaint with a data protection authority.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites, and we encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Duka Express

Email: info@duka.express  

Phone: +254743162522