Effective Date: 16/05/2024

Welcome to Duka Express (https://duka.express). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using Duka Express, you agree to be bound by these Terms. Please read them carefully.

1. Introduction

Duka Express ("we", "our", "us") provides an online shopping and delivery service. By using our website and services, you accept these Terms, as well as any additional terms that may apply to specific services or features provided by Duka Express.

2. Use of Our Services

2.1 Eligibility

To use our services, you must be at least 18 years old or have the consent of a parent or guardian. By using our services, you represent and warrant that you meet this requirement.

2.2 Account Registration

You may need to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

2.3 Prohibited Activities

You agree not to:

- Use our services for any illegal or unauthorized purpose.

- Interfere with or disrupt the operation of our website or services.

- Attempt to gain unauthorized access to our systems or networks.

- Use automated means (e.g., bots, spiders) to access our website or services.

3. Orders and Payments

3.1 Order Acceptance

All orders are subject to acceptance by Duka Express. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or issues with your payment method.

3.2 Pricing and Payments

Prices are displayed in the currency applicable to your location. Payment is required at the time of placing an order. We accept various payment methods as indicated on our website. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.

3.3 Delivery

Delivery times are estimates and may vary based on location and availability. Duka Express is not liable for any delays in delivery beyond our control.

3.4 Cancellations and Returns

You may cancel or return your order in accordance with our Cancellation and Return Policy, which is available on our website.

4. Intellectual Property

4.1 Ownership

All content on the Duka Express website, including text, images, logos, and software, is the property of Duka Express or its licensors and is protected by intellectual property laws.

4.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use our website and services for personal, non-commercial purposes. Any unauthorized use of our content is prohibited.

 5. Limitation of Liability

To the fullest extent permitted by law, Duka Express shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability for any claim related to our services shall not exceed the amount paid by you for the specific service in question.

6. Indemnification

You agree to indemnify and hold Duka Express, its affiliates, officers, employees, and agents harmless from any claims, liabilities, damages, or expenses arising from your use of our website or services or any violation of these Terms.

7. Governing Law and Dispute Resolution

7.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the country where Duka Express is based.

7.2 Dispute Resolution

Any disputes arising from or related to these Terms shall be resolved through binding arbitration in accordance with the rules of the arbitration body in the country where Duka Express is based. The decision of the arbitrator shall be final and binding.

8. Changes to These Terms

We may update these Terms from time to time. Any changes will be effective when posted on our website with the updated effective date. Your continued use of our services after any changes constitute your acceptance of the revised Terms.

9. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Duka Express

Email: info@duka.express  

Phone: +254743162522  

By using Duka Express, you acknowledge that you have read, understood, and agree to these Terms and Conditions.